Cancellation Policy

To provide the highest quality, stress-free grooming experience for every dog, we operate on a limited daily schedule. Please review our policies before booking: **Appointments & Availability** We accept a maximum of **5 appointments per day** to ensure each dog receives our full attention and care. Appointments are available on a first-come, first-served basis and can be booked up to **7 days in advance**. **Booking Notice** Appointments must be scheduled at least **24 hours in advance**. This allows us to properly prepare for your dog’s visit. **Cancellations & Rescheduling** We kindly ask for at least **24 hours’ notice** for any cancellations or rescheduling. Late cancellations or missed appointments may result in a fee or limited future booking availability. **Late Arrivals** Please arrive on time for your appointment. Arriving more than **10–15 minutes late** may require rescheduling to avoid delays for other clients. **No-Shows** Clients who miss an appointment without notice may be required to prepay for future bookings. **Service Timing** Grooming times vary based on breed, size, coat condition, and behavior. While we provide estimated timeframes, exact completion times are not guaranteed. **Pet Health & Behavior** For the safety of all pets and staff, please inform us of any health issues, sensitivities, or behavioral concerns prior to your appointment. **Payment** Payment is due at the time of service. We accept cash or card. Tips are always appreciated but never expected. **Our Promise** We prioritize a calm, holistic, and low-stress environment for every dog. Our limited schedule allows us to deliver personalized, high-quality care—every single time. Thank you for trusting us with your dog’s care 🐾

Contact Details

• 501 N Wolf Rd, Wheeling, IL 60090, North Wolf Road, Wheeling, IL, USA

  (847) 858-5558

  weareallonehg5@gmail.com